Returns & Exchanges
Your Satisfaction Is Our Priority
At Sportica, every jersey and team uniform is custom-made to your exact specifications. From team colours and logos to player names and numbers, each order is uniquely created just for you.
We take great pride in the quality of our products and carefully inspect every item before it leaves our facility. If there’s an issue with your order, we’re here to help and will work with you to find the best solution.
Custom-Made Products
Because all of our products are personalized and manufactured specifically for your team, custom orders cannot be returned or exchanged simply because of a change of mind, incorrect size selection, or design preferences after final approval.
To help avoid any issues, we provide a free design mockup before production begins, allowing you to review and approve every detail before your order is printed.
Eligible Returns & Replacements
If your order arrives with any of the following issues, please contact us as soon as possible:
– Incorrect product received
– Manufacturing defects
– Printing errors caused by our production team
– Damaged items received during shipping
– Missing items from your order
If the issue is confirmed, we’ll arrange an appropriate solution, which may include a replacement, repair, or refund, depending on the situation.
Incorrect Size Orders
Please review our Size Guide carefully before placing your order.
Since every jersey is custom-made, we cannot accept returns or exchanges for items ordered in the wrong size if the garments were produced according to the approved order.
If you’re unsure about sizing before ordering, our team will be happy to help you choose the best fit.
Design Approval
Before production begins, you’ll receive a free digital mockup showing your custom design.
Please check the following carefully before giving final approval:
– Team name
– Player names
– Jersey numbers
– Colours
– Logos
– Sponsor artwork
– Spelling
– Sizing
– Overall design layout
Once the design has been approved and production has started, changes can no longer be made.
Reporting an Issue
If there’s a problem with your order, please notify us within 7 days of receiving your package.
When contacting our support team, please include:
– Your order number
– A description of the issue
– Clear photographs showing the problem
– Your contact details
Providing complete information helps us resolve your request as quickly as possible.
Damaged During Shipping
Although we package every order carefully, damage may occasionally occur during transit.
If your package arrives damaged:
– Take photographs of the packaging and affected items.
– Contact us as soon as possible.
– Keep all original packaging until your claim has been reviewed.
We’ll work with you and the shipping carrier to resolve the issue promptly.
Order Cancellations
Orders may be cancelled before production begins.
Once you’ve approved your design and production has started, your order cannot be cancelled because the products are custom-made specifically for you.
If you need to make changes or cancel your order, please contact our team immediately after placing it.
Our Commitment to Quality
Every Sportica jersey is produced using premium materials and professional sublimation printing to ensure outstanding durability, comfort, and vibrant colours.
Our quality control team carefully checks every order before dispatch to ensure it meets our high standards.